FAQ

Got something you need to know? Check out the FAQs below or if you can’t find what you’re looking for, shoot me a message using the message function below

THE SKETCHBOOKS

What's the quality of the watercolour paper?

The watercolour papers I use for the sketchbooks are imported from a paper mill in Germany called Hahnemuehle. They are one of the oldest paper mill in the world and they manufacture some of the best papers in the world. The watercolour papers are acid-free, archival and are extremely age resitant, with a life expectancy of over 100 years.

Why Hahnemuehle?

I’ve been a binder for over 10 years, and all my prints are done in-house. I print the finest wedding & portrait albums and discovered the best paper mills that I have worked with are Canson (which produces Arches papers) and Hahnemuehle. I have been importing Canson’s range of paper for several years but unfortunately, Canson was recently acquired by F.I.L.A and have made restrictions on their exports. Fortunately Hahnemuehle range of watercolour papers are on par with Canson’s and I am very pleased with their wonderful papers that form my handmade sketchbooks.

Hahnemuehle was founded in 1584 and is one of the oldest paper mills in the world. They are also only 1 of 5 paper mills which possess a mould paper making machine as they are no longer being built.

Why do the sketchbook sizes seem so irregular?

The pages are made from papers that I import from Hahnemuehle in Germany, and comes in various large sheets. They are cut down to form the pages of the sketchbooks with zero waste, which is why they are not made into regular size such as A5, A4 and so on as there will be wastages. 

What other materials make up the sketchbooks?

For the cover, I use a specialty canvas book covering material that’s made and which I personally import from Japan. The hardcover boards are acid-free Swedich made boards and the adhesive used in the binding are all acid-free. Even the fine details such as the red elastic band is sourced from Japan.

What's the paper used for the sketch (pen & ink / graphite) sketchbooks?

I only use either Bristol papers (from the US) or Italian made papers that are acid-free, archival and extremely resistant to aging in cream colour.

Note: The Bristol papers which are imported from the US are only for a limited run, unfortunately these wonderful Bristol papers are no longer being manufactured, and I bought all the remaining stocks which were very limited. The Bristol papers have a high cotton content, are cream in color and plate (smooth) surface. They are extremely bleed-through resistant.

The Italian made papers are what I sourced to be as close as possible but are no less inferior in quality. As I only use the finest materials in my sketchbooks and would never compromise on its quality. 

Will your sketchbook be made perfect all the time?

As with all things handmade, there will always be inconsistencies (what I prefer to call uniqueness) between each and every sketchbook. These are not defects, however they are the beauty that makes each sketchbook different from one another. No handmade product will be perfectly identical, unlike machine made products. Nevertheless, when you receive the sketchbooks, I am confident that you will love them, especially when your precious works of art graces each page. 

CAN YOU CUSTOM MAKE A SKETCHBOOK?

Absolutely. If you have a particular size you’d like done or even a specific paper that you’d like to work with, please get in touch with me. The beauty of being a binder that specializes in traditional bookbinding methods is that many things are possible!

YOUR ART – CUSTOM SKETCHBOOKS

What's 'Your Art - Custom sketchbook' ?

Your Art – Custom Sketchbook is a way to use your artwork to form the cover of the sketchbook. You can find it in the shop page here.

How does it work?

You can send in your actual artwork over or send the digital file which will be printed and mounted onto the cover.

After placing your order, you can send your digital file to j@jaredl.im with the title ‘Your Art-Custom Sketchbooks – Order #’ (# – being the order number).

For physical artwork, please courier it over to 108B Jalan SS24/2, Taman Megah, 47301, PJ, and leave a note inside with your order number.

What are the details I need to know about the artwork?

1) For starters, your artwork will be laminated with a clear matte-velvet lamination for protection and waterproofing. The lamination will have a slight effect on your artwork, making the colours or intensity just a touch lighter or very slightly muted. This however is normal and is the nature of lamination.

2) The paper you use must be 200gsm or less as thicker papers will not be suitable as covers. Yupo papers are not suitable. For digital files, your artwork needs to be in .jpeg format at a recommended 240ppi.

3) The size of your artwork is based on the sketchbook size ordered and needs to be as shown in the guide here.

SHIPPING & RETURNS

WHERE DO YOU SHIP TO?

I can ship the sketchbooks anywhere as long as a (or a pair of) plane/train/boat/car/mule/camel/feet is able to reach. In other words, anywhere in the world. If you do not see the shipping charges calculated in the shop, please contact me by sending me a message from the contact page, or you can send a whatsapp text to +60162225617

What are the shipping charges?

Shipping charges are as follows:

WEST MALAYSIA – RM7 flat rate per order (via Qxpress Courier or similar)

FREE SHIPPING FOR WEST MALAYSIA – Total spend above RM150

EAST MALAYSIA – RM6 per item (via Pos Express)
FREE SHIPPING FOR EAST MALAYSIA – Total spend above RM250

SINGAPORE – RM35 flat rate per order (via Qxpress Courier or similar)
FREE SHIPPING FOR WEST MALAYSIA – Total spend above RM400

BRUNEI, CAMBODIA, HONG KONG, INDONESIA, LAOS, MYANMAR, PHILIPPINES, THAILAND, VIETNAM – RM35 per item (International Post with Tracking, signature required)

REST OF THE WORLD – RM55 per item (International Post with Tracking, signature required)

While I am trying to get the best rate available, the above shipping options currenly offer the best balance between delivery times/reliability and costs. I will constantly revisit shipping costs to get the best rates available in the market.

Can I return my order?

While some of the sketchbooks are made ahead, most of them are made upon order. As such, there are no returns accepted after your order has been placed. 

Can i change my order after placing it?

If you’ve placed an order and would like to change it to a different size/type, please send me a whatsapp text ASAP to check the exact status of the order. If the sketchbook is not yet in the making, you can make changes to your order. If it’s already in the making, please note that no changes can be made. 

What happens if my order arrives and there's a defect?

The sketchbook must be unused when the defect is reported. Please take some photos of the defect and send it over to j@jaredl.im. You will also need to send the defected sketchbook back to me. If the defect is confirmed to be a quality issue, the replacement process will begin. You will be responsible for the shipping charges sending the defected sketchbook to me, however the replacement will be sent to you at no charge to you. Please note that any defects must be informed within 14 days of receiving your order. Any defects reported after 14 days of receiving your order will not be eligible for the replacement. 

Can’t find the answers you were looking for? Ask away!

Alternatively, tap the number to send a whatsapp text to +60162225617